Welcome to ArcaneTeq Game Shop.
By using or accessing our website https://shop.arcaneteq.com you confirm that you are at least 18 years of age (or have parental/guardian consent), and that you signify acceptance of the terms and conditions. If you do not accept these Terms and Conditions, please refrain from using our website, products or services.
These terms and conditions govern your use of this website and applies to all products and services offered by ArcaneTeq.
1. About Us:
This website is owned and operated by ‘A Teq Digital Private Limited’, ArcaneTeq Game Shop is an online store specializing in gaming consoles, video games, collectible toys, and accessories. Our goal is to provide gamers and collectors with a seamless and enjoyable shopping experience.
2. Product Information:
2.1 All product descriptions, images, and specifications are provided for informational purposes and are subject to change without notice.
2.2 We make every effort to display product colours, designs, and details as accurately as possible; however, actual items may appear differently in person due to screen settings, display calibration, or manufacturer updates such as revised packaging or component changes.
2.3 For pre-owned and refurbished items, please note that these products have been previously used and may show visible signs of wear including light scratches, scuffs, discolouration, faded labels, or non-original packaging. While all pre-owned and refurbished items are tested and confirmed fully functional prior to dispatch, cosmetic imperfections are to be expected and do not constitute a defect or grounds for return.
2.4 We reserve the right to limit quantities of any product per customer.
3. Pricing & Payment:
3.1 All prices are listed in [LKR] and are subject to change without prior notice. Applicable taxes [if any] will be calculated and displayed at checkout based on your location.
3.2 Full payment is required at the time of purchase before order is processed or dispatched. We reserve the right to cancel any order in the event of a pricing error and will issue a full refund in such cases.
4. Orders and Availability:
4.1 Placing an order does not guarantee confirmation. All orders are subject to stock availability and verification. You will receive an order confirmation email once your purchase is successfully processed.
4.2 We reserve the right to cancel or refuse any order at our discretion, including cases of suspected fraud or bulk/reseller purchases.
4.3 In the event an ordered item is out of stock, we will notify you and offer a full refund or alternative product.
5. Returns, refund and Warranty
5.1 All transactions are deemed final upon purchase. We have a hassle-free refund policy (7-day money back guarantee) in the circumstances of: the item received is incorrect (wrong product, model, or variant was sent); or the item received is damaged or defective upon arrival. We do not offer refunds or repairs, except where expressly covered by refund policy and warranty provisions.
5.2 All return requests must be submitted within 7 days of delivery by contacting our support team [0779-457-326] with your order number, a description of the issue, and supporting photos where applicable. Once the return is reviewed and approved, we will cover the return shipping cost and arrange for a replacement or refund at our discretion. We do not accept returns or issue refunds for:
- Change of mind or buyer’s remorse
- Items that have been opened, used, or tampered with
- Incorrect purchases made by the customer
- Digital codes, downloadable content (DLC), or redeemed items
5.3 Video games, downloadable content (DLC), and digital codes are non-refundable once redeemed or opened.
5.4 Gaming consoles and accessories may carry a manufacturer’s warranty. Please refer to the documentation included with your product. We do not cover damage caused by misuse, modification, or unauthorized repair.
6. Collectibles and Limited Editions
6.1 Collectible items are sold as-is and may include minor imperfections inherent to their nature. We do not guarantee the future value or rarity of any collectible product.
6.2 Pre-orders for limited-edition items are subject to availability and may be cancelled by us if supply is insufficient. Pre-order deposits are refundable if we are unable to fulfill the order.
7. User Accounts
7.1 You may be required to create an account to complete purchases. You are responsible for maintaining the confidentiality of your login credentials and agree to provide accurate and current information when registering.
7.2 We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
8. Intellectual Property
All content on this website, including logos, images, text, and product descriptions, is the property of Arcane Teq Game Shop or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site without our express written permission.
9. Tech Support:
9.1 Any timelines or estimates provided for repairs or support are indicative only and may vary depending on the complexity of the issue and availability of resources.
9.2 Services are delivered on a best‑effort basis. While reasonable care will be taken to diagnose and resolve issues, no guarantee is made that all problems can be fixed or that systems will be restored to full functionality.
9.3 The client agrees to indemnify and hold the service provider harmless against claims, damages or expenses arising from misuse, unauthorized modifications, corruption or loss of any data. Clients are responsible for maintaining their own backups prior to service.
10. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to the website. Your continued use of the site following any changes constitutes your acceptance of the revised terms.
